Standard orders are typically processed between 1-3 business days and shipped using the selected carrier. Special orders typically take unto 2 weeks to process and are shipped in 3-4 weeks.
We currently offer delivery of international orders which typically takes 4-7 business days to be delivered once dispatched from the store. Delivery times are to be used as a guide only and commence from the date of dispatch.
Handling fees are fixed, whereas transport fees vary according to the total weight of the package. We advise you to group your items in one order. We cannot group two distinct orders placed at separate times and shipping fees will apply to each of them separately. Your package will be dispatched at your own risk, but special care is taken to pack and protect fragile objects.
House of Crafts Lanka (Pvt) Ltd is not responsible for any delays caused by destination customs clearance processes. House of Crafts Lanka (Pvt) Ltd is not responsible for any customs fees or duties incurred on international shipments and these are the responsibility of the purchaser. Please check with your local customs office about the rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is www.dutycalculator.com.
Please note even with these shipping methods transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us via email at firstname.lastname@example.org
House of Crafts Lanka (Pvt) Ltd strives to ensure the security and safety of its customers and reserves the right to reject any order which raises concern. If there appear to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.
You will be responsible for paying for your own shipping costs for returning your item. When sending returned items to us we recommend that you use registered tracking courier as we do not take responsibility for the loss of items being returned. This may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable. Please send your return items to:
House of Crafts – Sri Lanka
931 Sirimavo Bandaranayke Mw
Kandy, Sri Lanka